LifeFlight Australia Limited Privacy and Security Policy
LifeFlight Australia Limited (also known as RACQ LifeFlight Rescue and LifeFlight) and its associated entities (LifeFlight) respects and is committed to protecting the privacy of the people whose personal information it collects. We are bound by and adhere to the Australian Privacy Principles in the Privacy Act 1988 (Privacy Act) and the SPAM Act 2003 (Cth) (SPAM Act).
By visiting our website, or providing us with your personal information, either electronically, in writing, over the telephone or in person, you agree to be bound by the terms and conditions of this Policy, the Acts or other applicable laws of Australia.
LifeFlight typically asks you for the following information:
It is your choice how much of this information you provide, however if you fail to provide us with all of the information we ask for, we may not be able to provide you with our full services. All information is held securely. Some of this personal information is collected via our website, for example from online donations and emails.
Whenever we collect personal information we will identify ourselves as LifeFlight. Generally, we will tell you why we are collecting personal information when we collect it and how we plan to use it. If you decide to support LifeFlight, we may ask you for further information that may be used to contact you again about the work of our organisation. You can ask us at any time not to contact you again.
We collect this information to:
We collect data such as your date of birth so we can use it to confirm your identity when you contact us. If you wish to allow another person to access your details (e.g. family member, personal assistant) you need to notify LifeFlight in writing and we will note this on your record.
Unless you ask us not to we may also use your information to ask for your support and to keep you informed about the wonderful ways in which our donors and supporters help LifeFlight.
LifeFlight will not sell, distribute, rent, licence, disclose or reveal, share or pass your information or personal details onto any third parties, other than in accordance with this Policy, and to those who are contracted to us to keep your information or personal details confidential.
We will not disclose your information or personal details collected by us for any purpose other than where:
When we contact you via telephone, or you contact us, we like to be sure that our staff are as professional as possible in answering your queries and having conversations with you. Occasionally we may monitor your call for quality assurance.
When you visit our website, or download information from it, the following information is recorded: your internet (IP) address, the date and time of your visit, the pages you accessed and documents downloaded, the previous website you have visited and the type of browser you are using. This information is only used for statistical and website development purposes.
LifeFlight regards the security of your personal information as a priority and takes a number of precautions to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. Specific security precautions are in place for processing online payments which include the use of encrypted links, dedicated private connections and Secure Sockets Layer (SSL) encryption.
You consent to the disclosure of your personal information outside Australia, and acknowledge that LifeFlight is not required to ensure that overseas recipients handle your personal information in compliance with the Privacy Act. LifeFlight will, however, where practicable in the circumstances, take reasonable steps to ensure that overseas recipients use and disclose such personal information in a manner consistent with this Policy and the Australian Privacy Principles. The third parties referenced above, to whom we may provide your personal information, may be located in countries including [insert].
SPAM is an electronic message that is both unsolicited and commercial in nature.
LifeFlight assures you that:
To assist us in combating SPAM we request your assistance with the following:
LifeFlight will endeavour to ensure that the personal information we hold is accurate, complete and up-to-date. If you become aware of any inaccuracy in the personal information we hold about you, we encourage you to contact us so we can update it. Our contact details are set out below.
In most circumstances, you have the right to request access to personal information which LifeFlight collects and holds about you and to advise us of any perceived inaccuracy. To make a request, please contact our Privacy Officer and complete an application form verifying your identity and specifying what information you require. A fee may be charged for providing access and we will advise you of any likely cost in advance. In some circumstances we may deny your request for access. If we do this, we will tell you why.
Our website may contain links to other web sites on the Internet. Please be aware that we are not responsible or liable for the privacy practices of such other web sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. You access destination links at your own risk.
If possible, you will have the option of interacting with us anonymously or through a pseudonym, however, it may become impracticable to provide some products or services to you without verifying your identity. For example, if we receive a telephone enquiry we will not require that the enquirer gives us their name, although depending on the nature of the enquiry, we may not be able to answer it unless they do. We can also accept gifts and other forms of support anonymously. However, provisions contained in taxation legislation require LifeFlight to collect the name of the donor if the donor requires a tax deductible receipt.
LifeFlight’s reputation and goodwill is extremely important. Permission to use images featured on this website has only been given to LifeFlight and therefore must not be downloaded or used in any way by a third party without consent. For information on obtaining permission for an image, please email: firstname.lastname@example.org or call 0448 844 197.
Please contact us if:
When contacting us please provide the following information:
Supporter number (if known)
Date of birth
And contact us at the address below:
LifeFlight Australia Limited
PO Box 5078
Robina Qld 4230
Or call us on 1800 630 014
Or email us at: email@example.com
Call 1800 630 014
LifeFlight Australia Limited
PO Box 5078
Robina Qld 4230
If you are unhappy with a response that you have received from LifeFlight, you may direct your complaint directly to the Australian Information Commissioner. The details of the Australian Information Commissioner are listed on their website.
Whistleblower Policy – CLICK HERE