Who We Are
What We Do
First Minutes Matter
Dive into our detailed reports showcasing our progress, successes, and ongoing initiatives. We believe in being open and clear to keep stakeholders engaged and informed about our journey.
We recognise and respect the broad range of cultures and diversity within the communities we serve, and through this lens we are proud to be on the journey to reconciliation. Our hope is for equity, recognition and advancement of First Nations peoples. We are proud to share LifeFlight’s first Reconciliation Action Plan with the communities we serve, our partners, our patients and employees.
A deeper understanding and respect have always ignited and inspired our efforts to make a difference. This Reconciliation Action Plan will help guide LifeFlight to engage with Aboriginal and Torres Strait Islander people, establish mutual respect and trust and respond to their needs. Our hope is this Plan will provide tangible and substantive benefits by enhancing our service delivery and increasing support for First Nations communities.
Read LifeFlight’s Reconciliation Action Plan (May 2024 – November 2025)
LifeFlight is committed to helping Australians in the moments that matter through not only the provision of emergency medical care to those in need but also through promoting safe workplaces and limiting the risk of modern slavery within the business and supply chain. That’s why LifeFlight strives to only do business with suppliers and partners, regardless of where they are located, that have similar values, ethics and sustainable business practices and are committed to eliminating modern slavery and upholding human rights.
In a period dominated by rising cost of-living pressures, new independent economic analysis has put a dollar value on the benefits returned to communities, investors and donors from LifeFlight’s aeromedical efforts. For every dollar invested in LifeFlight, Queenslanders receive $8.20 in economic and social benefit. The combined social and economic benefits of LifeFlight’s operations are assessed to be $1,044.9 million in 2022-23.
Since completing our first patient airlift in 1979, LifeFlight has been dedicated to saving lives and providing critical care to those in need. Over the years, we’ve proudly helped more than 90,000 people, demonstrating our unwavering commitment to aeromedical excellence.
LifeFlight achieved its highest growth to date, marked by increased retrievals, the delivery of new infrastructure, record-breaking funding and the recruitment of additional doctors. FY24, saw our crews help a record 8,177 people. This milestone underscores our resilience and dedication to serving our communities with compassion and expertise.
Developed by Wakka Wakka artist David Williams, Journey lines of connection is an artwork that symbolises LifeFlight’s commitment to reconciliation.
Wherever LifeFlight travels across Queensland and beyond, we strive to be a vital link that provides reassurance amid uncertainty. We deeply value the communities we serve and are dedicated to promoting reconciliation through improved health equity.
We acknowledge Aboriginal and Torres Strait Islander peoples as the true custodians and original custodians of this land. The rich cultural diversity and enduring connections of Aboriginal and Torres Strait Islander peoples have spanned this land and sky for countless generations, fostering resilient communities and preserving culture. By prioritizing the well-being of every individual we assist, our connections and journey towards reconciliation can only strengthen.
Our Board of Directors is responsible for LifeFlight’s overall performance and compliance, providing strategic direction, effective governance and leadership. Meet our board of dedicated leaders.
A standards-led organisation, LifeFlight operates to the highest safety and assurance standards in the world.
Across the continuum of our operations, from aviation regulations to medicine, and specific industry quality standards including global oil and gas standards, safety is our first priority.
LifeFlight applies a systematic approach to all risk disciplines: aviation safety, workplace health and safety, security, environment, and business resilience. This system is continually improving through LifeFlight’s learnings and collaborations.
ZERO MAJOR INCIDENTS
LifeFlight has an enviable safety record, supported by a comprehensive management system incorporating ISO
9001:2015 accreditation.
Our internal Integrated Risk Management Department ensures compliance with the Australian Federal Government’s aviation authority, the aviation Security Authority and an internationally recognised standard of quality assurance. This is achieved through internal and external audits conducted on all areas of the organisation on an annual or biannual basis.
LifeFlight uses this next-generation risk-assessment tool to ensure our SMS is rooted in sound risk assessment methodology.
This accreditation assures that LifeFlight’s systems are audited and maintained to a high standard. They are underpinned by a number of quality management principles: client focus, the motivation and implication of top management, the process approach, and continual improvement.
LifeFlight’s services meet or exceed what is required by the IOGP standards.
LifeFlight’s FDM systems collect data on how aircraft are being flown. LifeFlight reviews this data and adjusts operating procedures to be more efficient and safe. In this way, LifeFlight’s approach to flying is continually improving.
HUMS gives LifeFlight visibility over the health of aircraft. With this information, LifeFlight can proactively identify and respond to hardware degradation. The ultimate result is improved safety and reduced downtime.
LifeFlight is a founding member of the Aviation Safety Network. LifeFlight actively participates in the network and its continuing education program.
LifeFlight holds and maintains a suite of accreditations, approvals, awards & certifications, including:
We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we serve and fly, and pay respect to their Elders past, present and future.
