Terms & Conditions – Shop

LifeFlight Australia Limited Terms and Conditions

LifeFlight Australia Limited (also known as LifeFlight and RACQ LifeFlight Rescue).

Use of this site is provided by LifeFlight Australia Limited subject to the following Terms and Conditions. Your use constitutes acceptance of these Terms and Conditions as at the date of your first use of the site.

LifeFlight Australia Limited reserves the right to change these Terms and Conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.

You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.

LifeFlight Australia Limited does not warrant that the functions contained in the material in this site will be uninterrupted or error free, that defects will be corrected, or that this site and the server that makes it available are free of viruses, bugs or represents the full functionality, accuracy and reliability of the materials.


This site and information, names, images, pictures, logos regarding or relating to LifeFlight Australia Limited are provided “as is”, without any representation or endorsement made and without warranty of any kind whether expressed or implied. To the maximum extent permitted by law LifeFlight Australia Limited will not be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence or otherwise.

LifeFlight Australia Limited strives to keep the information stored on this site up to date, but cannot guarantee that the information provided is completely accurate. Any errors that are brought to our attention

External Links

This site contains links to external web sites. LifeFlight Australia Limited takes no responsibility for the content of external internet sites, nor do links to such sites imply endorsement of the views expressed by the organisations or individuals responsible for them. External links are provided for informational purposes only.

Donations and purchases

By donating to our appeals, you are agreeing to our terms and conditions including our refund policy. Please review the following prior to making your donation.

Payment Options

How to pay
Once you have made your selection you will be guided through the payment process. The method of payment on our website is by credit card. We do not capture or store your credit card details, only the authority from our bank that your credit card payment has been approved.

The cards we accept
We accept Visa, Mastercard and American Express cards via a secure payments system which is linked directly to our bank that will authorise all credit card payments. We can accept cards issued in Australia or overseas.

Payment currency
All transactions are processed in Australian dollars.

Delivery of items purchased in the RACQ LifeFlight Rescue Online Store is made within 14 days.

We issue an electronic receipt for donations.
Donations of $2 and more are tax deductible.

Refunds and cancellations

A refund is available if you make an error in your donation or purchase. Any refunds will be made by credit to the card used for the original purchase or donation. If you make an error please email supporters@lifeflight.org.au or call 1800 630 014 as soon as possible.

Donations can be cancelled dependent on circumstances. Please contact us for further information on 1800 630 014.

Shipping and Delivery Policy
We deliver products Australia wide and internationally using Australia Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Orders are dispatched within 2 business days and shipping times are estimated within 14 business days depending on your location within Australia. 

Customer Service Policy
LifeFlight Australia Limited is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time-frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

LifeFlight Australia Limited
Level 1, OneSixty Robina Town Centre Drive, Robina Qld 4230
PO Box 5078 Robina Qld 4230
Phone: (07) 5553 5999 or 1800 630 014
Fax: (07) 5553 5900
Email: supporters@lifeflight.org.au
ABN  45 010 316 462

Customer service contacts
As above

Business location
We are a business located in Australia and registered under Australian law.