Communications, Coordination
and Control Centre

The LifeFlight Coordination Centre, located in our Brisbane, Australia headquarters, is the 24/7 hub of all our operations across the globe. It handles more than 40,000 phone calls and 2500 complex aeromedical retrievals by our helicopter and jet air ambulance fleets each year.

Staffed by a dedicated team of aviation operations professionals, the Coordination Centre ensures total integration and maximum availability of our aeromedical assets to meet our own and clients’ requirements. Exercising the operational control over LifeFlight’s aircraft, the centre is fully resourced to provide a rapid response to international medical evacuation and repatriation requests, from quoting to aircraft dispatch. From initial client contact to task completion, the centre maintains fully coordinated oversight of all administrative, air operations and clinical aspects of each mission.

Interaction with government agencies, border control, fly-over and landing permits, hospital transfers and translators when required, the LifeFlight Coordination Centre takes on complete responsibility for all aspects of each mission. No task is too big or too small. A consultant-level emergency medicine specialist is always on roster to advise and assist our retrieval teams both in-flight and on-the-ground. This integrated, holistic approach represents a critical difference in the way LifeFlight delivers aeromedical care – ensuring the best possible patient outcomes. Vital to all of LifeFlight’s operations, our Coordination Centre also offers a valuable array of resources to external clients, from complete flight coordination and tasking to telephone medical advisory services (TMAS).

Australia’s most capable and diverse aeromedical operation

Geographical scope

FY20 Mission reports

Geographical scope

Map---Side-1

Bases, jet and helicopter missions

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LifeFlight Brisbane
Airport Base

43 Pandanus Avenue
Brisbane Airport
Brisbane, QLD, 4007

LifeFlight Brisbane
Archerfield Base
Hangar 6, Grenier Drive,
Archerfield, Qld, 4108

LifeFlight Sunshine
Coast Base

Sunshine Coast Airport
David Low Way, Marcoola
Maroochydore, QLD 4564

Lifeflight
Toowoomba Base
Toowoomba Airport
McDougall Street
Toowoomba, QLD 4350

LifeFlight
Bundaberg
Base
20 Aviation Crescent,
Bundaberg West, Qld, 4670

Lifeflight Roma Base
11 Hangar Drive
Roma, QLD 4455

Lifeflight Mt Isa Base
RFDS Hangar,
Barkley Highway,
Mount Isa Airport,
Mount Isa, Qld, 4825

LifeFlight Singapore Base
Wings Over Asia
66 Seletar Aerospace View
#03-01, Singapore 797509

LifeFlight
Training Academy
20 Boronia Rd, Brisbane Airport, Qld, 4008

Lifeflight Corporate Office
32 Edward Street,
Brisbane, QLD, 4000

53,000,0002 km
Australia’s search and rescue region

10
Community helicopters

6
Air Ambulance jets

9
Base facilities in Qld + Singapore

90
Minutes from answering a call and having an Air Ambulance jet airborne

15
Minutes from answering a call and having a helicopter airborne

6,333
Lifesaving missions performed this year

62,000+
Critical rescue missions since 1979

490
Air Ambulance missions

2,583
Aeromedical retrievals

490
Domestic and international Air Ambulance missions

2,022
Community helicopter missions

150
Critical care doctors

12
Aviation Operations Coordinators

159
Telemedical advisory service tasks

43,386
Calls in and out of our Coordination Centre

192,000
Text messages sent

166
Patients assisted out-of-hours for the RFDS

4
Operational planning and reporting staff

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