The LifeFlight Coordination Centre, located in our Brisbane, Australia headquarters, is the 24/7 hub of all our operations across the globe. It handled more than 85,411 phone calls and 370,607 SMS messages to coordinate complex aeromedical retrievals by our helicopter and jet Air Ambulance fleets in FY22/23.
Staffed by a dedicated team of aviation operations professionals, the Coordination Centre ensures total integration and maximum availability of our aeromedical assets to meet our own and clients’ requirements. Exercising the operational control over LifeFlight’s aircraft, the centre is fully resourced to provide a rapid response to international medical evacuation and repatriation requests, from quoting to aircraft dispatch. From initial client contact to task completion, the centre maintains fully coordinated oversight of all administrative, air operations and clinical aspects of each mission.
Interaction with government agencies, border control, fly-over and landing permits, hospital transfers and translators when required, the LifeFlight Coordination Centre takes on complete responsibility for all aspects of each mission. No task is too big or too small. A consultant-level emergency medicine specialist is always on roster to advise and assist our retrieval teams both in-flight and on-the-ground. This integrated, holistic approach represents a critical difference in the way LifeFlight delivers aeromedical care – ensuring the best possible patient outcomes. Vital to all of LifeFlight’s operations, our Coordination Centre also offers a valuable array of resources to external clients, from complete flight coordination and tasking to telephone medical advisory services (TMAS).