Communications, Coordination
and Control Centre

The LifeFlight Coordination Centre (LCC) continued its impressive track record, experiencing its busiest year in history in 2019. The centre coordinated over 2,000 complex aeromedical retrievals for LifeFlight’s fixed-wing aircraft alone.

The team coordinates LifeFlight’s fleet of RACQ LifeFlight Rescue helicopters and jets which provide a rapid response to calls for help locally, statewide and internationally. In 2019, a team of 10 LifeFlight Coordination Centre operators managed a record of more than 60,000 calls in and out of the centre.

LifeFlight currently has a total of 10 rotary-wing assets with 8 community helicopters based in Brisbane, the Sunshine Coast, Toowoomba, Bundaberg and Mount Isa; and two commercial rotary aircraft in Roma and Toowoomba.

With LifeFlight continuing to grow its critical care services in Australia and internationally, LCC’s experienced aviation operations coordinators are dedicated more than ever to ensuring the organisation’s community helicopters and jets are managed with precision 24 hours a day, 365 days a year.

LifeFlight Australia’s Telephone Medical Advisory Services (TMAS) are underpinned by our unique and well proven combination of skill sets honed over 40 years of delivering life-saving pre-hospital medical care.

Our vast experience in retrieval medicine translates to an invaluable store of knowledge that is accessible to clients 24/7 through our TMAS capabilities.

Whether in Australia, overseas or on the seas, LifeFlight Australia has the TMAS capabilities to enhance the health and welfare of those our corporate and government partners value: their people and their clients.

In situations where medical advice is urgently needed – and immediate face-to-face intervention is not an option – there is the reassurance of having one of LifeFlight’s consultant-level emergency medicine specialists available to advise and guide on appropriate first steps in patient care pending evacuation to hospital, if necessary.

All of our TMAS consultants are members of the Australasian College for Emergency Medicine, with first-hand experience in providing remote area and pre-hospital critical care on-board our rescue helicopters or Air Ambulance jets.

The sophisticated systems and technologies embedded in the LifeFlight Coordination Centre not only ensure that our medical advice is available via phone in even the most remote or isolated parts of the globe; they also can be used to organise, deploy and oversee patient evacuations (often using LifeFlight’s own resources) when required.

We invite you to talk with us about how we can deliver the TMAS solutions your organisation is looking for in the following fields:

• Remote area resource extraction and infrastructure development
• Passenger cruise industry
• Defence exercises
• Expatriate staff emergency health care
• Travel insurance