Why the name change?

Having experienced a period of rapid growth and renewal, LifeFlight (formerly CareFlight Group) decided, after much deliberation, that a change of name was needed to better suit our growing organisation.

Above all, saving lives is at the core of what we do every day across all elements of our organisation and hence LifeFlight was chosen because saving lives is what we are all about.

The change is in name only, our organisation remains a not-for-profit service and retains the same strong community and industry focus and connection.

The change was also necessary to reduce confusion in the community with CareFlight New South Wales, which started around the same time as us, but which is a totally separate organisation and business with no association with CareFlight Group Queensland. 

What does the name change mean for CareFlight’s service?

The change from CareFlight to LifeFlight is in name only. Nothing will change about the way we operate and the service we deliver. The blue and yellow colours of our community helicopters remain the same and RACQ remains the naming rights sponsor for our rotary wing aircraft.

Our core business of saving lives and caring for people won’t miss a beat. LifeFlight will continue to provide a total blanket of care to patients all around the state – anyone, anywhere, anytime.

Has the change meant that money has been spent on marketing rather than frontline services?

There are some costs associated with the change of name, however much of what was produced would have been developed as part of normal business. We are keeping the cost of the name change to an absolute minimum and largely contained within the “business as usual” budget.

If I ever need a LifeFlight helicopter, do I have to pay?

Under no circumstance will patients be asked to pay for their rescue service. However in circumstances where a third party might consider payment such as work cover or private health insurance or in the case of a legal claim, we would gratefully appreciate your help in submitting the invoice for consideration to the third party.

Some people who have been rescued by a LifeFlight aircraft make a donation after the event and we always welcome such acts of generosity. And if you also wish to share your rescue story, we would love to hear from you. 

Where are LifeFlight’s bases and aircraft located?

LifeFlight has corporate offices at Robina (Gold Coast) and Brisbane. As a leading Australian charity we operate 12 rescue helicopters and three air ambulance jets across 13 locations (including one in Singapore). Eight of these locations are LifeFlight’s own aeromedical bases.