Pulse BPO

Pulse Business Process Outsourcing (BPO)

LifeFlight Foundation, the not-for-profit organisation which raises funds to keep the iconic RACQ Lifeflight Rescue helicopters flying, is offering a unique service to help local businesses maximize profits and minimize costs.

After more than two decades of operating its own in-house fundraising Contact Centre, LifeFlight is now opening its doors and sharing its expertise with other businesses.

Pulse Business Process Outsourcing (BPO) has been established.  Pulse BPO offers small and medium business enterprises the opportunity to tap into already proven and established resources, systems and staff by outsourcing their contact centre work, IT solutions, sales and administration to the LifeFlight Foundation's Contact Centre.

“When companies look at the staggering cost of investing in operating systems and staff by themselves, they sometimes turn to outsourcing as a way, in effect, of renting a provider's infrastructure. You're essentially buying a discounted meal rather than owning the restaurant,” said Lucas Karchinsky, Executive Manager of LifeFlight Business Solutions & Contact Centre Operations.

By outsourcing business processing of a campaign to a professional organisation like Pulse BPO, companies can increase revenue by as much as 70 per cent, but save up to 60 per cent on the costs compared to undertaking it themselves, Mr Karchinsky's figures have shown.

Saving money and making money is one thing, but contracting Pulse BPO also means businesses can save lives and make a difference in their community.

Pulse BPO is driven by the "profit for a purpose" principle - every dollar of profit is used to fund the RACQ LifeFlight Rescue helicopter service, which performed a record number of life-saving missions last financial year, at no cost to patients.

"It’s a way a local business can essentially give to charity while having their outsourcing needs met. It’s the ultimate win-win.

“We are one of the first not-for-profits in Australia to offer this service and we’re proud it’s happening right here on the Gold Coast,” Mr Karchinsky said. 

Pulse BPO offers a complete suite of services including but not limited to - administration, surveys, ticket sales, bookings, payment processing and mail campaign services.

Any local businesses wanting to outsource and save local lives with their support can contact Lucas on 5665 5811.